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Return Policy

Return Policy

    • Returns are accepted within 30 days of delivery.
    • Customers have 48 hours from delivery to report damaged or defective goods. Please open your package as soon as it arrives.
    • Your item must be in it's original condition unworn, unwashed, and with the original tags attached to be eligible for a return/exchange. Hats must be shipped back in their original boxes/packaging to retain the shape of the hat. Stetson custom hat boxes are considered as part of the merchandise, and are not to be shipped without an exterior protective box.  If your item does not meet these criteria, you will not receive a refund and will have to pay shipping again if you want the item back.
    Please fill out our Return/Exchange form and include it in your package:

      DOWNLOAD RETURNS FORM HERE

      The customer is responsible for return shipping costs. A pre-paid label can be provided for you, but will be deducted from your refund.
      • Exchanges are accepted.
      • Original shipping charges will not be refunded. 
      • Clearance/sale items are not eligible for returns. 
      • If you have received free shipping, this amount will be deducted from your refund.
      • Refunds will be applied to the credit card used at the time of purchase.

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