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Return Policy

Return Policy

It is very important to us that you are happy with your purchase.

All returns are to be made within 30 days of receiving your item. Any returns received after this date will not be accepted.

If you are not happy with your order for any reason or you would like a different size or style, you will need to repurchase the new item. The unwanted item can be returned for a refund.


We do not offer exchanges due to the fast moving pace of our inventory. We cannot guarantee the item you need will be in stock and we cannot hold items. Please repurchase the item you are wanting to exchange for.


We are happy to accept returns for purchased items, providing that the product is in original condition with tags attached. Hats must be shipped back in their original boxes/packaging to retain the shape of the hat. Stetson custom hat boxes are considered as part of the merchandise, and are not to be shipped without an exterior protective box. If your item does not meet these criteria, you will not receive a refund and will have to pay shipping again if you want the item back.

Please keep in mind that you will need to cover return postage costs. We are happy to provide a pre-paid label for you, however, the cost of the label will be deducted from your refund.

Original shipping charges are non-refundable. If you have received free shipping, this amount will be deducted from your refund.

For any questions prior to ordering regarding fit or style, please email us at or call 855-569-4035. We are happy to assist you to ensure you get the perfect hat.

All orders are thoroughly inspected before shipment. You have 48 hours from delivery to report damaged or defective goods. Please open your package as soon as it arrives. In the case of an error or faulty item, please contact us at Natural variations are not considered faulty, examples include: loose straw ends and wool flecking.

Sale items are not eligible for returns. 

    Please fill out our Return form and include it in your package:


      Please send returns to:

      Attn: Willow Lane Returns

      4353 Grey Spencer Drive

      Las Vegas, NV 89141

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