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Terms and Conditions

  • Items can be exchanged or returned for a full refund within 14 days of delivery.
  • Returned items must be received unwashed, unworn, free of odor/pet hair and with all original tags still attached.
  • Return shipping is the customers responsibility and is non-refundable. Willow Lane is not responsible for damaged or lost packages.
  • Items NOT eligible for return include: Sale/Clearance Items, jewelry, undergarments including bras, socks, scarves, hats, hair accessories.
  • If you feel you have received defective merchandise or you were shipped the incorrect item, please contact us immediately at
  • Due to the fast-moving pace of our limited inventory we cannot guarantee that the size you want to exchange will be in-stock. We will work with you on a case-to-case basis.

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